常规问题
什么是btcswapxmr.com？
btcswapxmr.com is an anonymous, no-registration cryptocurrency exchange focused exclusively on swapping Bitcoin (BTC) and Monero (XMR) in both directions. You can exchange BTC → XMR or XMR → BTC without creating an account or providing personal information.
需要创建账户吗？
不需要。btcswapxmr.com没有账户体系。您不需要电子邮件、用户名或密码。每笔兑换会生成一个唯一的订单ID用于跟踪状态。
btcswapxmr支持哪些币种？
Currently Bitcoin (BTC) and Monero (XMR) only. The service is intentionally specialized — supporting only one pair allows for better liquidity, tighter rates, and simpler operations compared to multi-coin platforms.
可以将XMR兑换为BTC（反向）吗？
可以。使用兑换表单中的方向切换按钮即可。您发送XMR并收到BTC，同样适用0.15%的手续费，流程完全相同。
手续费与限额
服务费是多少？
The service fee is 0.15% of the transaction amount. This is deducted from the exchange, and the Monero (or Bitcoin) network fee for sending funds to your wallet is included in this — you won
有隐藏费用或点差吗？
没有。兑换表单中显示的汇率直接来自CoinGecko的实时市场数据。唯一的费用是0.15%的服务费，在提交前会显示在订单摘要中。
最小和最大金额是多少？
最小金额：
→ 发送BTC：0.004 BTC
→ 发送XMR：0.5 XMR
每笔订单最大金额：
→ 发送BTC：10 BTC
→ 发送XMR：3,000 XMR
For amounts above these limits, contact support through the contact form on the homepage to arrange a larger order.
工作原理
兑换需要多长时间？
The exchange processing itself takes 2–9 minutes after your deposit transaction receives its first blockchain confirmation. For Bitcoin, that first confirmation typically takes 10–20 minutes depending on how busy the network is and the fee you set when sending.
In total, most BTC → XMR exchanges complete in 15–30 minutes from the time you send. Monero confirmations (10 required before the balance unlocks) add approximately 20 more minutes in your wallet.
订单有效期多久？
Each order is valid for 24 hours from creation. You must send funds to the deposit address within this window. If your transaction was broadcast before the deadline but takes longer than 24 hours to confirm due to network congestion, contact support — such cases are handled individually.
汇率是固定的还是浮动的？
The rate is floating. It updates in real time as the market moves. The rate shown when you create an order is indicative. The final rate applied is the rate at the moment your Bitcoin deposit is confirmed on the blockchain. For most orders (which complete within 15–30 minutes), the difference is minimal.
如果我发送的金额低于最小值会怎样？
If you send an amount below the minimum, the order cannot be processed. In this case, your deposit will be refunded to a Bitcoin address you provide, minus the network fee for the return transaction. Contact support with your order ID and the BTC address to return funds to.
订单完成后可以向同一地址发送额外资金吗？
No. Each deposit address is tied to a single order. Do not send additional funds to an address from a completed order — they will not be automatically processed and may require manual handling which takes time and may not always be possible.
钱包
应该使用哪个门罗币钱包？
任何标准门罗币钱包均可使用。热门选择：
桌面端：官方Monero GUI（getmonero.org）——功能最完整
移动端：Cake Wallet（iOS/Android）、Monerujo（Android）
硬件钱包：Ledger和Trezor均支持XMR
For strongest privacy, the official Monero GUI running your own node is recommended. All of the above generate standard addresses that work with btcswapxmr.
支持门罗币子地址吗？
支持。标准地址（以4开头）、子地址（以8开头）和集成地址均可接受。
可以在交易所钱包地址上接收资金吗？
技术上可以，但不推荐。中心化交易所钱包不总能正确处理传入的XMR，且会将存款与您的账户关联，削弱门罗币的隐私优势。请使用自托管钱包。
隐私与KYC
需要KYC吗？
No identity verification is required at any transaction size. btcswapxmr.com does not collect ID documents, selfies, or any personally identifying information. Not at sign-up (because there is none), and not at any transaction threshold.
btcswapxmr存储哪些数据？
The minimum required to process and track orders: the deposit address, recipient address, amount, and order status. No names, emails, or IP logs tied to user profiles. Orders are stored only as long as needed for support purposes.
使用btcswapxmr时应该用Tor或VPN吗？
For standard use, this is optional. If your threat model includes network-level surveillance (someone logging which sites your IP visits), then yes — using Tor Browser or a VPN when browsing and submitting your order adds a meaningful layer of protection. Monero itself handles the blockchain privacy; Tor/VPN handles the network privacy.
问题与退款
我的比特币交易卡住了——该怎么办？
"卡住"的交易意味着它已广播到比特币网络但尚未确认，通常是因为手续费太低。您的资金没有丢失——它们在内存池中。
Wait: Transactions with any fee eventually confirm, though it may take days during high congestion.
RBF (Replace-by-Fee): If your wallet supports it (most modern wallets do), you can broadcast a replacement transaction with a higher fee.
CPFP：用高手续费花费未确认的输出可以"拉动"卡住的交易。
Your order remains valid for 24 hours. If the transaction confirms before then, the exchange will proceed automatically.
我发送了BTC但订单已过期——能退款吗？
Yes. If your deposit was received but the order expired before processing, contact support with your order ID and a Bitcoin address to refund to. The return amount will be the deposit minus the Bitcoin network fee. Refunds are processed manually and typically within a few hours.
我的XMR已到账但钱包中余额被锁定
This is normal Monero behavior. XMR requires 10 confirmations before it becomes spendable ("unlocked"). At approximately 2 minutes per block, this takes about 20 minutes. Your wallet should show the incoming transaction as "pending" during this time. It is not a problem with the exchange — it is a standard Monero protocol rule applied by every wallet.
如何联系客服？
Use the contact form at the bottom of the homepage. Always include your order ID when reporting a problem — this is the fastest way to get a resolution. Support is handled manually and typically responds within a few hours.